We can help. Call us to get answers to your questions about NC Medicaid Managed Care. The call is toll free. Phone: 1-833-870-5500 (TTY: 711 or RelayNC.com) Hours of …North Carolina is providing health care coverage to more people through Medicaid. Last updated: April 11, 2024. Versión en español. Quick Facts about North …You can use the NC Medicaid Managed Care mobile app to: • Find and view primary care providers (PCPs) and health plans. • Choose a PCP. • Enroll (join a health plan) • Find driving directions to nearby providers, hospitals, specialists and more. • Get information in Spanish. The app works on your phone or tablet.Nov 15, 2021 · www.medicaid.ncdhhs.gov • NCDHHS is an equal opportunity employer and provider. NOVEMBER 2021 Fact Sheet Standard Plan Overview County Playbook: NC Medicaid Managed Care Standard Plans Launched July 2021 The North Carolina Department of Health and Human Services (NCDHHS) transitioned most Medicaid beneficiaries to Standard Plans on July 1, 2021. WellCare of North Carolina partners with providers to develop and deliver high-quality, cost-effective health care solutions. We understand that maintaining a healthy community starts with providing care to those who need it most. We are committed to improving the quality of life of our millions of members, who often include some of our nation ...Go to ncmedicaidplans.gov. Use the “chat” tool on the website. Or call us at 1-833-870-5500 (TTY: 711 or RelayNC.com), 7 a.m. to 5 p.m., Monday through Saturday. The call is toll free. 1. Request to Move to NC Medicaid Direct (Fee for Service) or LME-MCO: Provider Form. Check here if this request is for an individual seeking admission to ...Managed Care Contracts. Under a managed care health insurance plan, patients receive the highest levels of quality care, at the lowest possible cost when patients choose hospitals, laboratories, clinics and providers that are part of the patient’s plan networks. Cone Health currently maintains contracts with the below managed care plans:The Department’s NC Medicaid Managed Care Billing Guidance to Prepaid Health Plans is designed to: Allow for accurate and complete NC Medicaid and Centers for Medicare and Medicaid (CMS) reporting. Health Plan Billing Guide - Version 26 - April 5, 2024. The Billing Guide references requirements to adhere to NC Medicaid and NC …Jan 30, 2024 · Inquiries may be submitted to [email protected] or by calling the NC Medicaid Managed Care Provider Ombudsman at 866-304-7062. Responses to inquiries may be autogenerated from ServiceNow to the inquirer’s email or received from a Provider Ombudsman team member interested in helping to resolve your inquiry. Managed Care Contracts. Under a managed care health insurance plan, patients receive the highest levels of quality care, at the lowest possible cost when patients choose hospitals, laboratories, clinics and providers that are part of the patient’s plan networks. Cone Health currently maintains contracts with the below managed care plans:Apply for Medicaid in North Carolina. Online at HealthCare.gov or at ePass. You can enroll by phone at 1-800-318-2596. You can also apply in person at your local County Department of Social Services office or complete a paper application. Eligibility: The aged, blind, and disabled. Also, parents with dependent children are eligible for Medicaid ...5 days ago · Fact Sheets and other materials are updated as needed. Standard Plan. Fact Sheet - Standard Plan Member Transitions - May 12, 2022; Fact Sheet - Standard Plan Auto-Enrollment - Jan. 18, 2022 Members in Tailored Care Management will have one Care Manager responsible for coordinating all services and supports (medical, behavioral, I/DD and TBI services and supports, pharmacy, social supports). Individuals who begin Tailored Care Management on Dec. 1, 2022, will stay in Tailored Care Management on April 1, 2023 - …Raleigh. Mar 15, 2021. The North Carolina Department of Health and Human Services today announced the launch of statewide open enrollment for NC Medicaid Managed Care. Beneficiaries can enroll online, by calling the NC Medicaid Managed Care Call Center at 833-870-5500 (TTY: 833-870-5588) or through the free NC Medicaid Managed Care …Mar 16, 2023 · • Connect them to helpful resources in their community . WHAT IS AN LME/MCO? An LME/MCO offers services related to a mental health and substance use disorders, I/DD or TBI. Online - www.ncmedicaidplans.gov 2. Phone - ... If you’re affected by a disaster or emergency declaration by the President or a governor, or an announcement of a public health emergency by the Secretary of Health and Human Services, there is certain additional support available to you.Medicaid and NC Medicaid Managed Care: [email protected]. NC Medicaid provides health care to eligible low-income adults, children, pregnant women, seniors and people with disabilities. To learn more, including how to apply for Medicaid and NC Health Choice, please visit the NC Medicaid Beneficiary Portal.We can help. Go to ncmedicaidplans.gov. Use the “chat” tool on the website. Or call us at 1-833-870-5500 (TTY: 711 or RelayNC.com), 7 a.m. to 5 p.m., Monday through Saturday. The call is toll free. You will need your Medicaid ID number. 2 3. Provider Information. Podemos ayudar. Llámenos si tiene preguntas sobre NC Medicaid Managed Care; la llamada es gratuita. Teléfono: 1-833-870-5500 (número de TTY: 711 o RelayNC.com ). Horario de atención: de lunes a viernes de 7 a.m. a 7 p.m. y los sábados de 7 a.m. de 5 p.m. Humana has a proud history in the healthcare industry. We began in 1961 as a nursing home company called Extendicare and became known as Humana in 1974. Since the 1980s, Humana has been centered on healthcare. Helping our members on their health journey is our main focus.at ncdhhs.gov/medicaid-transformation. State of North Carolina • Department of Health and Human Services • Division of Health Benefits (NC Medicaid) www.medicaid.ncdhhs.gov • NCDHHS is an equal opportunity employer and provider. 01/2019Medicaid and the Children’s Health Insurance Program (CHIP) provide free or low-cost health coverage to millions of Americans, including some low-income people, families and children, pregnant women, the elderly, and people with disabilities. Find out how to qualify for Medicaid at Healthcare.gov. You can apply for or re-enroll in Medicaid or CHIP any …To find a doctor, you can use the NC Medicaid Provider and Health Plan Lookup Tool to find a primary care provider (PCP). Our provider search can help you find the best PCP for … Call us to get answers to your questions about NC Medicaid Managed Care. The call is toll free. Phone: 1-833-870-5500 (TTY: 711 or RelayNC.com) Hours of operation: We are open from 7 a.m. to 5 p.m., Monday through Saturday. Or use the chat tool to chat with us online. For answers to common questions, go to Get answers . Find and view primary care providers (PCPs) and health plans. Find a provider; Tips for choosing a primary care provider (PCP) View health plans; Tips for choosing a health planVaya Health manages services for people with behavioral health (mental health and substance use), I/DD, and TBI in 32 counties across North Carolina. Beginning in 2024, Vaya Health also will manage physical health and pharmacy services for Medicaid. At Vaya, we believe that working together across different areas of care is the best way to help ...CMEP Form. Community Alternative Programs (CAP) CAP for Children (CAP-C) and CAP for Disabled Adults (CAP-DA) Community Care of NC/Carolina ACCESS (CCNC/CA) CCNC/CA, including office visit enrollment, medical exemption request, hospital admitting agreement and confidentiality agreement. County Forms. Medicaid forms required by … NC Medicaid is a health insurance program for eligible North Carolina residents. Learn about the new Tailored Plans that will launch on July 1, 2024, and how to apply for NC Medicaid online or in person. Contact. Mailing Address. 2501 Mail Service Center. Raleigh, NC 27699-2101. Telephone. NC Medicaid Contact Center 1-888-245-0179. Local Department of Social Services Directory. The Division of Medical Assistance is to use the resources and partnerships of Medicaid to improve health care for all North Carolinians.Your health care options or changing your health plan: visit ncmedicaidplans.gov, use the NC Medicaid Managed Care mobile app, or call 1-833-870-5500 (TTY: 711 or …Email: [email protected]. Pharmacy Help Desk Contact Information; Tab/Accordion Items. Pharmacy Help Desk Contact Information AmeriHealth Caritas: 866-885-1406; Carolina Complete Health: 833-992-2785; Healthy Blue: 833-434-1212; United Healthcare: 855-258-1593; WellCare: 866-799-5318, option 3;We can help. Call us to get answers to your questions about NC Medicaid Managed Care. The call is toll free. Phone: 1-833-870-5500 (TTY: 711 or RelayNC.com) Hours of operation: 7 a.m. to 7 p.m., Monday through Friday and 7 a.m. to 5 p.m. on SaturdayNC.GOV; NCDHHS; SERVICES; Search. Home; Preferred Drug List. NC Medicaid's Preferred Drug List (PDL) - Revised April 1, 2024. Previous Guidance. Archived Prescription Drug Lists; Tab/Accordion Items. Archived Prescription Drug Lists NC Medicaid's Preferred Drug List (PDL) (Jan. 5, 2024)CMEP Form. Community Alternative Programs (CAP) CAP for Children (CAP-C) and CAP for Disabled Adults (CAP-DA) Community Care of NC/Carolina ACCESS (CCNC/CA) CCNC/CA, including office visit enrollment, medical exemption request, hospital admitting agreement and confidentiality agreement. County Forms. Medicaid forms required by …Broker Call Center at 833-870-5500 or visit ncmedicaidplans.gov. Who must choose a health plan? Who may choose a health plan? Who cannot choose a health plan? MANDATORY EXEMPT EXCLUDED • Most families and children • members or others eligible for Children receiving NC Health Choice • Pregnant women • People who are … Find and view primary care providers (PCPs) and health plans. Find a provider; Tips for choosing a primary care provider (PCP) View health plans; Tips for choosing a health plan Blue Medicare Supplement is not endorsed by or affiliated with the United States Government or the federal Medicare program. Blue Cross and Blue Shield of North Carolina (Blue Cross NC) offers several decision-support tools to aid you in making decisions around your health care experience. These tools are offered for your …Find and view primary care providers (PCPs) and health plans. Find a provider; Tips for choosing a primary care provider (PCP) View health plans; Tips for …Find and view primary care providers (PCPs) and health plans. Find a provider; Tips for choosing a primary care provider (PCP) View health plans; Tips for choosing a health planApr 13, 2024 · Find and view primary care providers (PCPs) and health plans. Find a provider; Tips for choosing a primary care provider (PCP) View health plans; Tips for choosing a health plan Podemos ayudar. Llámenos si tiene preguntas sobre NC Medicaid Managed Care; la llamada es gratuita. Teléfono: 1-833-870-5500 (número de TTY: 711 o RelayNC.com). Horario de atención: Estamos abiertos de lunes a sábado de 7 a.m. a 5 p.m. También puede usar la herramienta de chat para comunicarse con nosotros por Internet.North Carolina is providing health care coverage to more people through Medicaid. Last updated: April 11, 2024. Versión en español. Quick Facts about North …Find and view primary care providers (PCPs) and health plans. Find a provider; Tips for choosing a primary care provider (PCP) View health plans; Tips for …Find and view primary care providers (PCPs) and health plans. Find a provider; Tips for choosing a primary care provider (PCP) View health plans; Tips for choosing a health planYou can use the NC Medicaid Managed Care mobile app to: • Find and view primary care providers (PCPs) and health plans. • Choose a PCP. • Enroll (join a health plan) • Find driving directions to nearby providers, hospitals, specialists and more. • Get information in Spanish. The app works on your phone or tablet.Members in Tailored Care Management will have one Care Manager responsible for coordinating all services and supports (medical, behavioral, I/DD and TBI services and supports, pharmacy, social supports). Individuals who begin Tailored Care Management on Dec. 1, 2022, will stay in Tailored Care Management on April 1, 2023 - … Cómo utilizar NC Medicaid Managed Care. NC Medicaid is committed to providing our county partners with resources to help Medicaid beneficiaries smoothly transition to managed care. This webpage is your "County Playbook" a place where general and detailed information is stored to help you support North Carolina's transformation to NC Medicaid ... NC.GOV; NCDHHS; SERVICES; Search. Home; Topics Related to Bulletins. 1915(b)(3) Services Transition to 1915(i) Services by June 30, 2024. April 16, 2024. Providers should work with their Medicaid beneficiary’s health plan and Tailored Care Manager to transition the members to 1915(i) services.State Government websites value user privacy. To learn more, view our full privacy policy. Secure websites use HTTPS certificates. A lock icon or https:// means you’ve safely connected to the official website. Utility Menu. NCDHHS COVID-19; NC.GOV; AGENCIES; JOBS; Main menu. Assistance.Apr 13, 2024 · Find and view primary care providers (PCPs) and health plans. Find a provider; Tips for choosing a primary care provider (PCP) View health plans; Tips for choosing a health plan The North Carolina Department of Health and Human Services today announced the launch of NC Medicaid's managed care enrollment website, …Governor Roy Cooper and NC Department of Health and Human Services Secretary Kody H. Kinsley announced today that DHHS will launch Medicaid Expansion on Dec. 1, 2023, giving more than 600,000 North Carolinians access to health care. “Finally expanding Medicaid in North Carolina is a monumental achievement that will extend … Podemos ayudar. Llámenos si tiene preguntas sobre NC Medicaid Managed Care; la llamada es gratuita. Teléfono: 1-833-870-5500 (número de TTY: 711 o RelayNC.com ). Horario de atención: de lunes a viernes de 7 a.m. a 7 p.m. y los sábados de 7 a.m. de 5 p.m. NC.GOV; NCDHHS; SERVICES; Search. Home; Topics Related to Bulletins. 1915(b)(3) Services Transition to 1915(i) Services by June 30, 2024. April 16, 2024. Providers should work with their Medicaid beneficiary’s health plan and Tailored Care Manager to transition the members to 1915(i) services.Medicaid Direct behavioral health capitation rates for the LME/MCOs, effective Dec. 1, 2022, included funding to support a 31.6% rate increase for ICF ILOSs and 1915 (i) Individual and Transitional Support. As part of North Carolina House Bill 259, the General Assembly defunded this Group Homes Stabilization and Transition budget item.NCTracks Login. The NCTracks Web Portal contains information that is private and confidential. Only users of legal age or with parental consent authorized by the North Carolina Medicaid Management Information Systems (NC MMIS) may utilize or access NCTracks Web Portal for approved purposes. Any unauthorized use, inappropriate use, …Find and view primary care providers (PCPs) and health plans. Find a provider; Tips for choosing a primary care provider (PCP) View health plans; Tips for choosing a health plan To receive free interpreter services, call 866-719-0141 or ask at the DSS local office. After the recorded message, you will reach an operator who can provide you with an interpreter. If you have a disability and need communication assistance, call 866-719-0141 or TTY: 711. View or print a pdf of applications in other languages. Make sure your local Department of Social Services has your correct contact information. ePASS is North Carolina’s secure self-service website where you can apply for various benefits, view case details, renew your Medicaid and update your information. You can also call or visit your local DSS office to update your information.The decision is supported by the leadership of the state’s six LME/MCOs. While the start of Tailored Plans will be delayed, specific new services will still go live Dec. 1, 2022. NCDHHS and LME/MCOs will support providers of Tailored Care Management to launch their services on Dec. 1. Through Tailored Care Management, eligible …Provider resources for UnitedHealthcare Community Plan of North Carolina products including prior authorization information, provider manuals, forms, recent news and more. Supported plans include UnitedHealthcare Dual Complete® RP (Regional PPO SNP) R1548-001 and UnitedHealthcare Dual Complete® (HMO SNP) H5253-041.Raleigh. Mar 15, 2021. The North Carolina Department of Health and Human Services today announced the launch of statewide open enrollment for NC Medicaid Managed Care. Beneficiaries can enroll online, by calling the NC Medicaid Managed Care Call Center at 833-870-5500 (TTY: 833-870-5588) or through the free NC Medicaid Managed Care …Vaya Health manages services for people with behavioral health (mental health and substance use), I/DD, and TBI in 32 counties across North Carolina. Beginning in 2024, Vaya Health also will manage physical health and pharmacy services for Medicaid. At Vaya, we believe that working together across different areas of care is the best way to help ...Medicaid and the Children’s Health Insurance Program (CHIP) provide free or low-cost health coverage to millions of Americans, including some low-income people, families and children, pregnant women, the elderly, and people with disabilities. Find out how to qualify for Medicaid at Healthcare.gov. You can apply for or re-enroll in Medicaid or CHIP any …Nov 15, 2021 · www.medicaid.ncdhhs.gov • NCDHHS is an equal opportunity employer and provider. NOVEMBER 2021 Fact Sheet Standard Plan Overview County Playbook: NC Medicaid Managed Care Standard Plans Launched July 2021 The North Carolina Department of Health and Human Services (NCDHHS) transitioned most Medicaid beneficiaries to Standard Plans on July 1, 2021. Jun 29, 2021 · Check NCTracks for the Beneficiary’s enrollment (Standard Plan or NC Medicaid Direct) and health plan. NCTracks Call Center: 800-688-6696. Call the health plan for coverage, benefits and payment questions. AmeriHealth Caritas: 888-738-0004. Carolina Complete: 833-522-3876. Some of the services covered by Medicaid include: Expansion will boost the state’s coffers with a “signing bonus” of approximately $1.6 billion from the federal government. Lawmakers hope to spend a large chunk of this one-time incentive, which will be paid out over two years, on improving access to mental health services. Expansion …To find a doctor, you can use the NC Medicaid Provider and Health Plan Lookup Tool to find a primary care provider (PCP). Our provider search can help you find the best PCP for …Governor Roy Cooper and NC Department of Health and Human Services Secretary Kody H. Kinsley announced today that DHHS will launch Medicaid Expansion on Dec. 1, 2023, giving more than 600,000 North Carolinians access to health care. “Finally expanding Medicaid in North Carolina is a monumental achievement that will extend …During a conference for health care professionals in Raleigh earlier this month, officials from the N.C. Department of Health and Human Services gave an update on the twice-delayed launch of an experimental managed care program for Medicaid enrollees with complex needs. The program will create specialized health plans tailored to those … Medicaid. Provides health coverage to low-income people and is one of the largest payers for health care in the United States. Contact Us: 704-336-300. Apply Online Through EPASS. NC Medicaid Coverage. Beginning on Dec. 1, 2023, NC Medicaid will cover people ages 19 through 64 years with higher incomes. Details. The decision is supported by the leadership of the state’s six LME/MCOs. While the start of Tailored Plans will be delayed, specific new services will still go live Dec. 1, 2022. NCDHHS and LME/MCOs will support providers of Tailored Care Management to launch their services on Dec. 1. Through Tailored Care Management, eligible …Nov 15, 2021 · www.medicaid.ncdhhs.gov • NCDHHS is an equal opportunity employer and provider. NOVEMBER 2021 Fact Sheet Standard Plan Overview County Playbook: NC Medicaid Managed Care Standard Plans Launched July 2021 The North Carolina Department of Health and Human Services (NCDHHS) transitioned most Medicaid beneficiaries to Standard Plans on July 1, 2021. This law directed the Department of Health and Human Services to create a "Medicaid Reform" plan that will help doctors and other health care professionals focus even more on quality care and making patients healthier, while controlling costs to taxpayers. Although the official public comment period ended April 18, the Department …at ncdhhs.gov/medicaid-transformation. State of North Carolina • Department of Health and Human Services • Division of Health Benefits (NC Medicaid) www.medicaid.ncdhhs.gov • NCDHHS is an equal opportunity employer and provider. 01/2019Find and view primary care providers (PCPs) and health plans. Find a provider; Tips for choosing a primary care provider (PCP) View health plans; Tips for …Find out if you qualify for a Special Enrollment Period. Still need health insurance? You can enroll in or change plans if you have certain life events or income, or qualify for Medicaid or CHIP. Check if you can enroll/change. Looking for coverage for a …Login to Enroll. Key Not Found For: pageNotFound_instructions. Key Not Found For: pageNotFound_body.Jul 26, 2021 · An additional unique feature of Behavioral Health I/DD Tailored Plans is the combination of Medicaid and state funding to support enrolled populations. The contract award covers counties in each catchment area as of July 26, 2021, as well as realignments approved by Secretary Cohen effective Sept. 1, 2021. Given additional county requests for ... Go to ncmedicaidplans.gov. Or call us toll free at 1-833-870-5500 (TTY: 711 or RelayNC.com). We can speak with you in other languages. 2. 3. Reason for Submitting Request. Beneficiaries may be eligible to return to NC Medicaid Direct and/or their LME/MCO if they meet one of the criteria below.Look up providers and health plans. Use our tools to help you find and view primary care providers (PCPs) and health plans. NC Medicaid Provider and Health Plan Lookup Tool. …State Government websites value user privacy. To learn more, view our full privacy policy. Secure websites use HTTPS certificates. A lock icon or https:// means you’ve safely connected to the official website. Utility Menu. NCDHHS COVID-19; NC.GOV; AGENCIES; JOBS; Main menu. Assistance.NC Medicaid Expansion and Marketplace Plans Flyer. F_NCMedicaid_Flyer_Healthcare_English_120723.pdf. A two-page flyer explaining how those currently enrolled in HealthCare.gov marketplace plans may be able to get Medicaid. PDF • 392.51 KB - December 08, 2023. First Published. December 8, 2023. Last …On December 1, 2023 more people became eligible for NC Medicaid through Medicaid expansion. Under expansion, NC Medicaid covers people ages 19 through 64 years with higher incomes. Many North Carolinians who did not qualify for health coverage prior to expansion now do. This dashboard, updated monthly, tracks how many people are …
An additional unique feature of Behavioral Health I/DD Tailored Plans is the combination of Medicaid and state funding to support enrolled populations. The contract award covers counties in each catchment area as of July 26, 2021, as well as realignments approved by Secretary Cohen effective Sept. 1, 2021. Given additional county requests …. Firekirin online games
Contact. NC Medicaid Contact Center. Phone: 888-245-0179. Local Division of Social Services Directory. Beneficiaries have two choices to find a dentist in North Carolina. To find a dentist in North Carolina using the Insure Kids Now Website (for both adults and.The North Carolina Department of Health and Human Services today announced the launch of NC Medicaid's managed care enrollment website, …Humana has a proud history in the healthcare industry. We began in 1961 as a nursing home company called Extendicare and became known as Humana in 1974. Since the 1980s, Humana has been centered on healthcare. Helping our members on their health journey is our main focus.Tailored Plan Provider Resources. Sharing from NC DHHS: The Provider Playbook is a collection of information and tools specifically designed to assist providers transitioning to NC Medicaid Managed Care. The latest resources are added to the fact sheet page. Tailored Plan Provider Contracting Deadlines Questions and Answers (PDF) – An …There are 4 ways to apply: Online: Apply online at ePass.; Phone: Call your county’s Department of Social Services (DSS).Find your local agency online or by calling the NC Medicaid Contact Center at 888-245-0179.; Mail, email, fax or drop off: Fill out a paper application and send it to or drop it off at your local DSS agency.Get a copy of the paper …Update your address and other information for Medicaid with an enhanced ePASS account – without having to call or visit your local Department of Social Services (DSS). Sign up today at epass.nc.gov. You can also visit or call your local DSS to check your information or report changes. To find your local DSS, go to ncdhhs.gov/localdssThe decision is supported by the leadership of the state’s six LME/MCOs. While the start of Tailored Plans will be delayed, specific new services will still go live Dec. 1, 2022. NCDHHS and LME/MCOs will support providers of Tailored Care Management to launch their services on Dec. 1. Through Tailored Care Management, eligible …Are you looking for a Medicaid or NC Health Choice provider or health plan in North Carolina? The NC Provider Directory is a tool that helps you find the right one for your needs. You can search by location, specialty, service, and more. You can also check the accuracy of your own provider information in NCTracks. Visit the NC Provider … You need to enable JavaScript to run this app. information here: ncdhhs.gov/localdss. • About choosing or enrolling in a health plan: Go to ncmedicaidplans.gov or call us at 1-833-870-5500 (TTY: 1-833-870-5588). The call is free. The website also has a chat feature where you can get answers to your questions. • About your health plan or benefits: Call your health plan.Apr 29, 2021 · Broker Call Center at 833-870-5500 or visit ncmedicaidplans.gov. Who must choose a health plan? Who may choose a health plan? Who cannot choose a health plan? MANDATORY EXEMPT EXCLUDED • Most families and children • members or others eligible for Children receiving NC Health Choice • Pregnant women • People who are blind or disabled Home. Managed Care Toolkit. NC Medicaid open enrollment ended May 14, 2021. The North Carolina Department of Health and Human Services has begun mailing enrollment packets statewide and launched new resources for beneficiaries as it prepares for NC Medicaid Managed Care Open Enrollment which took place March 15, 2021 through May 14, 2021. To enroll in Medicaid, you must apply with the North Carolina Department of Health and Human Services. North Carolina Medicaid programs may offer coverage for children, pregnant women, and families with children, the elderly, adults with disabilities, and children with disabilities. You can apply for Medicaid services and enroll in a health ...Jun 29, 2021 · Check NCTracks for the Beneficiary’s enrollment (Standard Plan or NC Medicaid Direct) and health plan. NCTracks Call Center: 800-688-6696. Call the health plan for coverage, benefits and payment questions. AmeriHealth Caritas: 888-738-0004. Carolina Complete: 833-522-3876. .